Avaya designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business. Our unique combination of communications applications, systems and services help simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding
communications into the very business processes of a business, we help to improve the way organizations work – making people more productive, processes more
intelligent and customers more satisfied. As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device. Through our development effort with Microsoft, we have developed a solution for small to medium business customers. Avaya IP Office Customer Management Solution – featuring Microsoft ® Business Solution CRM software, brings “voice” to CRM. The solution combines the call routing and contact center capabilities of the Avaya IP Office system with the database and reporting technology of the Microsoft CRM solution. As an integrated solution, it provides a full set of compelling productivity tools to improve the interaction between call handlers and customers, and give businesses the intelligence they need to successfully forecast sales and provide a personalized customer experience.
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