ALPHA ICT is an ICT solution provider offering ICT services to East Midlands based companies. Technical support, software development and Consultancy are the main areas of our business.
Finding the right IT support can be a minefield. Our aim is to simplify the process and maintain your IT services with reliable, efficient and affordable IT support options that suit your business.
TAKE YOUR ICT SUPPORT SERIOUSLY
We are always surprised by how many SME's do not have any form of structured IT support. The IT industry is a very vast field with many technical, operational and legal aspects to cover and fully understand. Yet many SME's still entrust their IT support to a friend or neighbour who is "good at that sort of stuff". Strangely enough, the same SME's would never entrust their accounts or legal issues to a "have-a-go" friend.
ON SITE ICT SUPPORT ENGINEER
Alpha ICT can tailor Support options for you business to allow you to get the most cost effective solution. As well as ad-hoc work we can also provide regular support contracts.
The benefits of an ALPHA ICT Support Contract include:
· A scheduled visit from a Support Engineer in order to resolve issues plus a priority response time if unscheduled visits are required
· Products advice and procurement.
· IT strategy advice.
· Management of Software licensing and renewals.
· Management of hardware maintenance contracts.
REMOTE CONTROL PC SUPPORT
Our RemoteSupport service can be provided by email or telephone calls to our IT Support team. If your existing pc network supports it we can connect to your PC's using remote control software so that we can see your screen while we diagnose and solve faults. Remote support allows us to identify the problems you are experiencing visually in real-time with you showing us what's on your screen.
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