Business relationships

Preparing for Christmas
Closing down for the holidays? Here's what you need to do

Controlling your credit
Microsoft's Andrew Munro on raising and sending invoices

Improve your negotiating
Ten tips to help you get the deal you want

High standards
How we got ISO 9001 accreditation

Networking
Rid yourself of nerves, say hello and meet the people you need to know

Managing your creditors
What to do before cashflow becomes a crisis

Invoice factoring
Advice for small businesses from the Factors and Discounters Association